INK GLOBAL

Order Form

* Fields are required

Please select the preferred delivery method* :


1 set 2 books
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+
HK$
Book 1 (Landscape, Flowers & Birds)
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+
HK$
Book 2 (Portraits, Animals & Modern Ink Art)
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+
HK$
HK$


Terms and Conditions

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Terms and Conditions


Pricing and discounts

Price of all products and discounts are based on the information currently shown on our website.


Currency

All products will be invoiced only in Hong Kong dollars (HKD), non-Hong Kong users are required to pay by credit cards in Hong Kong dollars.


Delivery time

In general, it will take 4 weeks for the product to arrive at the specified location. Any alternations made after order placement will delay the delivery time.


Credit cards

Transaction process

Enter website> Fill in Shipping / Payment Information> Continue> Confirm Order> Enter Credit Card Information> Confirm Transaction

We accept credit cards (Visa and MasterCard) and PayPal.

During the transaction process, we provide a server using the Secure Sockets Layer (SSL) to encrypt the information entered by the user for the security of information.

When an order is placed, we need the following details of the user: name, email address, contact number, postal address, credit card number and credit card expiry date to process and complete the order. No person may, without permission, gain access to these data. In addition, the order shall go through multiple layers of verification by the credit card centre.


Delivery and Collect

Hong Kong and Macau

Delivery fee is HKD200 per set or HKD100 per book.

Delivery time in the office hours, delivery must be signed mail, in order to ensure delivery smoothly, it is recommended to the office address as the recipient address. During delivery, if no one sign, we will arrange to re-delivery once. If there is no sign in the second delivery, the mail will be returned, the order payment, paid postage and the product will not be reimbursed.

Delivery within Hong Kong does not include all outlying islands, government restricted areas and PO Box addresses.

Mainland China, Taiwan and overseas regions

Delivery cost is applied upon the number of album

Mainland China HKD230 per set or HKD115 per book

Asian regions HKD1,500 per set or HKD750 per book

European, US and Canadian regions HKD2,200 per set or HKD1,100 per book


Delivery cost adjustment

Delivery cost will be adjusted according to the weight of the product and the delivery area, including the following:

  1. The cost is calculated for one album, extra cost will be applied if the album overweighed. We will notify you the extra delivery cost and payment method by email before we send out the album(s). Delivery will be arranged after we received the additional cost.
  2. If courier service is required, the user has to bear the cost.
  3. If the mailing address lies in remote areas, "remote area surcharge" will be applied. We will notify you the extra delivery cost and payment method by email before we send out the album(s).

Tariff

All international delivery parcels will be marked with "printed matter" and the net value will be declared for customs process. Local customs might impose customs clearance tax or duties when the parcel arrives at the destination. The amount of tax varies in different countries or regions, we are not in a position to negotiate the relevant cost. The user has to bear this cost. Details can be found at the local customs office.

In accordance with imported and exported cargo examination process in various countries, in general, no extra cost will be applied. However, according to the “Import and Export Declaration Charges and Rules” or the relevant laws of various countries, “special examination charge will be applied if the cargo examination requires moving, disassembling or unpacking, or restoring”. If the product is sampled for examination, the user will be responsible for the examination cost. In the case that the user does not wish to bear the cost, the product will be returned to Hong Kong and the cost be borne by the user.


Pick up at designated locations

Users can pick up the albums at the designated location within the dates shown on the pickup notice. To facilitate our staff to check your basic information, please bring along valid Hong Kong identity card or passport for picking up.

If the user does not pick up in the dates shown on the pickup notice, the product will be returned. We will keep the product for 10 extra days. However, if the user fails to contact us for picking up, the order will be automatically cancelled, without returning the deposit and the product. A re-order has to be placed if the user still requires the product.


Order management

Alteration

No alternation of the order will be entertained. The selected shipping method, recipient, payment information and other information cannot be modified once confirmed.

Order Cancellation

No cancellation order will entertained, except:

  1. Product information on our website is not clear, wrong or misleading, leading to the misplacement of orders;
  2. Availability is misleading, causing the placement of order for out of stock products;
  3. The product has been out of print, the order cannot be completed.

Goods Return

Please contact our Customer Service Team in case of the product received is discovered with the following errors:

Printing: including wrong pages and printing;

Binding: including flip, missing and misplaced pages;

Placement: the wrong product was delivered

Delivery: delivery error, an incorrect product was sent

Please provide order number, return reason, contact details for the request of product return. We will process the return request or exchange as soon as possible. Please keep the order and confirmation for the return.

Customer Service Team: (852) 3579-4900 / info@inkglobal.org


Return procedure

Please contact our Customer Service Team for an order return order and provide order number, reason for return, contact details, etc. We will contact you as soon as possible.

Customer Service Team: (852) 3579-4900 / info@inkglobal.org


Frequently asked questions

Q: Is bank charge included in the shipping fee?

A: Yes, bank charge is already included in the shipping fee.

Q: If the product I ordered are delivered in batches, how would you calculate the shipping fees?

A: The shipping fees are on per set basis. No matter the sets are delivered in batches or in one-go, the shipping fee will be the same.

Q: If I find that the books delivered are incorrect or incomplete, what should I do?

A: If the product delivered are incorrect or incomplete (including printing and binding errors), please keep the products in good condition and contact us within 7 days. After investigation and confirmation, we will arrange replacements as soon as possible. For local customers, it could be processed by post or in person in the available pick-up locations. If customers made wrong orders themselves, there will be no replacement or refund.

Return/refund policy

Return/refund policy

EN

Delivery policy

Delivery policy

EN

Disclaimer

The information provided by Ink Global organiser (“Ink Global”) on this website is for general and indicative purpose only. While Ink Global has endeavored to offer the most current, correct and clearly expressed information to the public at this website. Ink Global will not accept any responsibility whatsoever for any loss, damage or injury (including without limitation consequential loss, destruction or damage) however arising from or in respect of any use or misuse of the information delivered on this website.

To facilitate access by users to information provided by or via other parties, this website may provide or assist in providing links to external websites through its pages. Provision of, or assistance in providing, these links gives rise to no statement, representation or warranty, express or implied, that Ink Global agrees or does not disagree with the contents of any such external sites and Ink Global will not accept any responsibility whatsoever for any loss, damage or injury (including without limitation consequential loss, destruction or damage) however arising from or in respect of any use or misuse of the contents of any such external websites delivered on or via this website.

By using this website, you agree to accept unconditionally the terms of this Disclaimer and as they may be revised and/or amended from time to time by Ink Global without prior notice to you. Please check this page regularly for any revisions and/or amendments which may be made.

Copyright

The content of this website, including but not limited to all text, graphics, drawings, diagrams, photographs and compilation of data or other materials are protected by copyright. The Ink Global organiser (“Ink Global”) is the owner of all copyright works contained in this website. Any reproduction, adaptation, distribution, dissemination translation or making available of such copyright works to the public is strictly prohibited unless prior written authorization is obtained from Ink Global.

©All Rights Reserved by Ink Global.

Privacy Policy

In accordance with the Personal Data (Privacy) Ordinance, The Ink Global organiser ("Ink Global") has adopted the following policies to safeguard web user's personal information and is committed to protecting its confidentiality. Ink Global will limit the collection and use of personal information to the purpose directly related to the function or activities stated on the collection.

Ink Global collects personal information including name, title, address, phone number, e-mail address, etc. is used only by Ink Global for carrying out the functions / activities stated on the collection screen.

All personal information web user provides to Ink Global is secured on Ink Global's server with restricted access. Ink Global reserves the right to use agents, who are bound by strict confidentiality guidelines, to perform storage and processing functions. Only designated employees or agents who need to carry out legitimate activities / functions are permitted to view your personal data.